Processing Lost Items

Resource Sharing Lost Item Processing Workflow 

1. Confirm Lost Status

• Once the designated period has passed, verify that the item’s status has automatically changed to “Lost.” 

2. Check Replacement Policy

• Determine if the owning library accepts patron-provided replacements.

3. Collect Replacement or Payment

• If a replacement is accepted, collect item placement from patron
• If a replacement is not accepted or the patron decides to pay, collect the required payment from the patron.

4. Remit Payment

• Send the replacement item to the owning library through deliver
• Send a check for the replacement cost to the owning library through the mail.